Frequently Asked Questions

Find answers to common questions about our courses and services

How do I enroll in a course?

Enrolling is simple! Browse our courses, click "Enroll Now," create an account (if you don't have one), and complete the payment. You'll receive immediate access to course materials after payment confirmation.

What payment methods do you accept?

We accept payments through Paystack, which supports debit cards, credit cards, bank transfers, and USSD payments. All transactions are secure and encrypted.

How long do I have access to course materials?

Once enrolled, you have lifetime access to your course materials. You can study at your own pace and retake exams as needed until you pass.

What is the passing score for exams?

The passing score for all certification exams is 60% or higher. If you don't pass on your first attempt, you can retake the exam at no additional cost.

Are your certifications internationally recognized?

Yes! Our certifications are ISO-accredited and recognized internationally. They demonstrate your competence and commitment to professional excellence.

Can I get a refund if I'm not satisfied?

We offer a 7-day money-back guarantee. If you're not satisfied with your course within 7 days of enrollment and haven't accessed course materials, you can request a full refund.

How do I verify a certificate?

You can verify any certificate through our online verification system. Simply go to the "Verify Certificate" page and enter the certificate ID. Each certificate has a unique ID in the format DNI/XXX/YYYY/NNN.

Do you offer corporate training?

Yes! We offer customized training solutions for organizations. Contact us at info@denexcrd.com or call 08022440639 to discuss your organization's training needs.

What support do you provide during the course?

Our dedicated support team is available to assist you with any questions or issues. You can reach us via email, phone, or through the student portal. We're committed to ensuring your success.

How do I contact support?

You can reach us through multiple channels:

  • Email: info@denexcrd.com
  • Phone: 08022440639
  • Contact Form: Visit our Contact page
  • Office: FCT, Abuja, Nigeria